DMM: Address List May Not Appear in "Select a List File"Last reviewed: March 16, 1998Article ID: Q182436 |
The information in this article applies to:
SYMPTOMSWhen you try to import your address list, one of the following may occur.
Case 1When you click Browse to import your address list, your address list may not appear as an available file.
Case 2If you click Browse to import your address list and type "*.*" (without the quotation marks) into the File Name box and then select your address list, when you click Open, you may receive the following error message:
Error (3343) - Unrecognized database format '<drive>:\<path>\<file name>'. This error occurred when attempting to open the address list file '<drive>:\<path>\<file name>'. Please check that (1) the file exists, (2) you have selected a file format supported by Direct Mail Manager, and (3) it is not locked or your access is otherwise restricted. Case 3When Direct Mail Manager prompts you with "Where is your address list?" and you type the path and file name of your address list in the File box, when you click Next, the following error message may appear:
Error (3055) - Not a valid file name. This error occurred when attempting to open the address list file '<drive>:\<path>\<file name>'. Please check that (1) the file exists, (2) you have selected a file format supported by Direct Mail Manager, and (3) it is not locked or your access is otherwise restricted. CAUSEDirect Mail Manager cannot auto-detect the file type of your address list. This functionality is by design and will occur when you have changed the extension of your address list to an extension different from what Direct Mail Manager expects. For example, when your address list is in a Word document and you have set the Files Of Type option to "Microsoft Word Documents (*.doc)," Direct Mail Manager expects your address list to have a .doc file name extension. For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q179972 TITLE : DMM: Supported Address List File FormatsNOTE: Direct Mail Manager does not have an option to view "All Files (*.*)" when you use the Files Of Type option to locate your address list.
WORKAROUNDTo import your address list with a different extension, follow these steps:
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Additional query words: dmm ext non standard
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