The information in this article applies to:
- Microsoft Word for Windows, versions 1.0, 1.1, 1.1a, 2.0, 2.0a,
2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
SUMMARY
In Microsoft Word for Windows you may receive the error message:
Word cannot open the existing NORMAL.DOT.
-or-
Cannot open existing NORMAL.DOT.
MORE INFORMATION
The following are possible causes for this problem:
- There is not enough available memory to open the NORMAL.DOT file.
Close all applications you are not currently using. Remove any
memory-resident programs loaded.
- The file NORMAL.DOT may be corrupted. Try renaming NORMAL.DOT and
reloading Word for Windows.
- NORMAL.DOT has been saved as a document file and is no longer a
template.
- NORMAL.DOT is located on a network file server.
For For additional information about using NORMAL.DOT on a network
server, please see the following article(s) in the Microsoft Knowledge
Base:
ARTICLE-ID: Q115717
TITLE : 21st User Cannot Open Shared, Read-Only File on Novell
3.11
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