WinWord: Cannot Print Character 255 (ALT+255) with HPPCL5A.DRV

• Microsoft Word for Windows versions 1.0, 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SUMMARY

In Microsoft Word for Windows, character 255 (ALT+0255 or the last symbol in the Insert Symbol dialog box) may not print if you are using the Hewlett-Packard (HP) LaserJet Series III driver, HPPCL5A.DRV, and the character is formatted for a downloadable, bitmapped, soft font.

MORE INFORMATION

The HPPCL5A.DRV printer driver is unable to recognize the 255th location in a bitmapped soft font. When a bitmapped soft font is downloaded to the printer, the character is not sent and therefore is not printed on the page. This problem does not occur with scalable soft fonts.

To work around this problem, HP recommends using one of the following methods:

• Format the character for an internal font, system font, or scalable soft font.

  -or-

• Download the bitmapped soft font from outside Microsoft Windows, then designate it as a permanent soft font using the HP download utility. To use the HP download utility, follow these steps:

  1. In the Control Panel, choose the Printers icon.

  2. Select the HP LaserJet III in the Installed Printers box, choose

        the Configure button, then choose the Setup button.
  

  3. In the HP LaserJet III box, choose the Fonts button. Select the

        soft font, and select the "*Permanent" option.