Envelope Incorrectly Prints in Landscape on Canon BJ Printers

• Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SYMPTOMS

If you use the Create Envelope command in Microsoft Word for Windows 2.0 to print an envelope to the Canon Bubble-Jet BJ_10ex, the BJ-100, the BJ- 200, the BJ200e, the BJ-300, or the BJ-330 printer, the envelope incorrectly prints in landscape orientation.

CAUSE

Canon has confirmed this to be a problem with their BJ-200 printer driver version 1.0, supplied by Canon with the printer. This issue is resolved with Windows 95.

WORKAROUNDS

To correctly print an envelope to the Canon Bubble-Jet BJ_10ex, the BJ-100, the BJ-200, the BJ200e, the BJ-300 or the BJ-330 with Word 2.0, use one of the following methods:

Method 1: Word version 2.0 only: Set one of the following printer

          heuristics in the [Microsoft Word 2.0] section of the Windows
          WIN.INI file:

             CANON10E=+1

          -or-

             BJ200=+1

          -or-

              BJ200e=+1

          -or-

             CANON330=+1  (for the BJ-300 or BJ-330 printers)

          If you set the above printer heuristics, envelopes print
          correctly in portrait orientation when you choose the Create
          Envelope command.

          NEWMACRO.DOC contains a macro called SetPrinterHeuristics that
          can create a printer heuristic. To install SetPrinterHeuristic:

          a. From the File menu, choose Open, and select the file
             NEWMACRO.DOC from the Word 2.0 program directory.

          b. Select SetPrinterHeuristics from the menu.

          c. You will be prompted for the template to save the macro to
             and the menu to place the macro on.

          d. Quit Word, saving the changes to the template.

          e. Restart Word and choose SetPrinterHeuristic from the
             assigned menu.

          f. Follow the instructions to set one of the above-mentioned
             heuristics.

          For more information on setting printer heuristics, query on the
          following words in the Microsoft Knowledge Base:

             newmacro.doc and setprinterheuristic and changing

          is a slot in the bottom of the Bubble-Jet BJ_10ex printer that is
          wide enough to accept standard business envelopes in portrait
          orientation. If you use this slot, you must manually position the
          top of the envelope using the "FWD ADJ" control on the printer;
          the printer does not automatically load the envelope to the
          correct location from the bottom slot. If you use this method,
          the envelopes will print in portrait orientation.

          Note: The top paper slot on this printer is too narrow to load
          standard 9-inch (number 10) envelopes in portrait orientation.

          Note for BJ-200 and BJ200e, users: The BJ-200 and the BJ200e
          require setting the paper feed lever to Envelope (an icon by the
          lever) and moving the green lever on the print cartridge all the
          way to the right.

Note on Word 6.0:

Word for Windows 6.0 does not use printer heuristics to change the way an envelope feeds into the printer. To modify the way an envelope feeds into the printer, choose Envelopes And Labels from the Tools menu. Select the Envelopes tab and choose the Options button. Select the Printing Options tab. Select the envelope feed method for your printer and choose OK.

The Canon products included here are manufactured by Canon, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

"Microsoft Word for Windows User's Guide," version 2.0, page 810