Word: Can't Print to Personal LaserWriter NTR

 Last reviewed: July 30, 1997
Article ID: Q87468
The information in this article applies to:
  • Microsoft Word for the Macintosh, versions 4.0, 5.0, 5.1

SYMPTOMS

In versions 4.0 and 5.0 of Microsoft Word for the Macintosh, problems may occur when printing to the Personal LaserWriter NTR. When sending a print job to the NTR, it may act as if it is printing, but it never completes the job.

CAUSE

This may be caused by using TrueType fonts (such as New York, Chicago, Geneva, and Monaco) in a document with Fractional Widths (in Page Setup) and Background Printing (in Chooser under the Apple menu) turned on.

WORKAROUND

Turning off Fractional Widths or changing the font to a PostScript font resolves the problem. Also, if using the TrueType font is necessary, turning off Background Printing and resetting the printer (by turning it off, then on again) may allow the job to print.

MORE INFORMATION

PostScript Level II printers can have problems printing TrueType fonts because of the way they manage memory. Unlike Apple's IIf and IIg printers, the NTR does not generate a PostScript error message when it has run out of memory.

The following is a list of the PostScript fonts resident in the NTR printer: 

AvantGarde-Book                 Helvetica-Narrow-BoldOblique
AvantGarde-BookOblique          Helvetica-Narrow-Oblique
AvantGarde-Demi                 Helvetica-Oblique
AvantGarde-DemiOblique          NewCenturySchlbk-Bold
Bookman-Demi                    NewCenturySchlbk-BoldItalic
Bookman-DemiItalic              NewCenturySchlbk-Italic
Bookman-Light                   NewCenturySchlbk-Roman
Bookman-LightItalic             Palatino-Bold
Courier                         Palatino-BoldItalic
Courier-Bold                    Palatino-Italic
Courier-BoldOblique             Palatino-Roman
Courier-Oblique                 Symbol
Emulatorfont                    Times-Bold
Helvetica                       Times-BoldItalic
Helvetica-Bold                  Times-Italic
Helvetica-BoldOblique           Times-Roman
Helvetica-Narrow                ZapfChancery-MediumItalic
Helvetica-Narrow-Bold           ZapfDingbats
Apple's Personal LaserWriter NTR is a RISC-based (Reduced Instruction Set Computing) PostScript Level II printer. Despite it being a "Personal" printer, it is networkable via AppleTalk/LocalTalk.

KBCategory: kbhw kbprint
KBSubcategory:
Additional query words: macword macword5
4.0 5.0 hangs

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.