Error Message Printing Envelopes to Citizen GSX-145 Printer

 Last reviewed: February 5, 1998
Article ID: Q90729
The information in this article applies to:
  • Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
  • Microsoft Windows operating system versions 3.0 and 3.1

SUMMARY

If you use the Create Envelope command in Word for Windows to print an envelope to a Citizen GSX-145 printer, the printer feeds the envelope two or three inches, then a Windows Printer Error message occurs and the envelope does not print. This happens when you use the Citizen GSX-145 printer driver (CIT24US.DRV, version 1.0) supplied with Windows version 3.1.

This problem does not occur in Windows version 3.0.

To successfully print envelopes on a Citizen GSX-145 printer from Word for Windows, select the Citizen GSX-140 printer model instead.

MORE INFORMATION

The Windows Printer Error message ("Cannot write to LPT1:") occurs when the printer displays a "paper out" error.

For more information on printing envelopes to the Citizen GSX-140 printer, query on the following words in the Microsoft Knowledge Base: 

   citizen and gsx and 140 and envelopes and winword

KBCategory:
KBSubcategory: kbenvelope
Additional query words: 2.0 2.0a 2.0a-CD word6
6.0 winword2 winword
2.0b 2.0c

Keywords : kbenvelope kbprint
Version : 2.0 2.0a 2.0a-CD 2.0b 2.0c
Platform : WINDOWS

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Last reviewed: February 5, 1998
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