Installer May Fail on Some Macintosh Quadra Computers

 Last reviewed: July 30, 1997
Article ID: Q93068
The information in this article applies to:
  • Microsoft Word for the Macintosh, versions 5.0, 5.1

SUMMARY

If you run the Installer program for Word for the Macintosh, you may receive a system error message or your computer may stop responding (hang).

CAUSE

Word 5.1 uses the Apple Installer Script to automate installation. Hanging during installation of the Equation Editor fonts may be due to a conflict between the Installer Script and a corrupt Embedding Preferences file or MT Extra font. Additionally, the Apple Installer Script is not compatible with Virtual Memory.

STATUS

Microsoft has confirmed this to be a problem with Word version 5.1 for the Macintosh. (This problem does not exist in Word 6.0 because Setup for Word 6.0 does not use the Apple Installer Script.)

WORKAROUND

To work around this problem, use either of the following methods before you attempt to reinstall Word.

Method 1: 

          a. Drag the Embedding Preferences file to the Trash. This file is
             located in the Preferences Folder (System 7) or in the System
             Folder (System 6).

          b. Drag the MT Extra fonts to the Trash. These fonts are located
             in the System Folder (System 6 or 7) or in the Fonts Folder
             (System 7.1).

          c. Under Control Panels, open the Memory control panel and turn
             Virtual Memory off. Restart the Macintosh for this setting to
             take effect. (In addition, on a Power Macintosh turn off
             Modern Memory Manager).

          d. Remove any Virus Protection software from your System Folder.

          e. Restart the computer with extensions off. On System 7 this is
             done by holding the SHIFT key down while restarting the
             computer.

          f. Allocate more memory to the Installer. To do this, click once
             on the Installer icon in the Install disk, and choose Get Info
             from the File menu. Increase the Preferred Size (Current) to
             1300K. Increase the Minimum Size to 1300K.
Method 2: If the above steps do not resolve the problem, perform a custom 
          installation without the System Resources.

          a. Run the Installer on the Install Disk.

          b. Choose OK then choose Continue to get to the Easy Install
             screen.

          c. Choose Customize.

          d. Select Complete Installation--No Sys. Resources.

          e. Choose Install.

          f. Continue with the prompts to successfully complete the
             installation.
Method 3: Change the number of visible screen colors 

          a. From the Apple menu, choose Control Panels.

          b. Select Monitors in the Control Panels window.

          c. Select an option that provides fewer colors. Do not select
             the Millions Of Colors option.

KBCategory: kbhw kbenv
KBSubcategory:

Additional query words: macword macword5 5.0 5.10 5.0a
Version : 5.0 5.10

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Last reviewed: July 30, 1997
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