Problems Using HP LaserJet 3.1 or DeskJet 4 Driver in Windows

• Microsoft Windows operating system versions 3.1, 3.11
• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you use the Hewlett-Packard (HP) printer driver for the LaserJet 4 Plus or 4M Plus Printing System for Windows (version 3.1) or for the DeskJet 500 Series (version 4.0), one or more of the following problems occurs:

• 0 or zero-byte files appear in Print Manager.
• SPL files remain in the TEMP directory after the print job is finished.
• A document sent to the printer multiple times does not print.
• Several print jobs are in the queue, but only the first job prints.

CAUSE

HP ships a version of PRINTMAN.EXE on its disk set that is incompatible with Windows and Windows for Workgroups. Therefore the resolution below requires a non-HP disk set.

RESOLUTION

To correct this problem, expand PRINTMAN.EXE from Microsoft Windows or Windows for Workgroups disks. For example, to manually expand PRINTMAN.EXE from drive A to a Windows directory called "Windows," type the following at an MS-DOS command prompt:

   expand a:\printman.ex_ c:\windows\printman.exe

Product/Version            1.44 megabyte 3.5-inch    1.2 megabyte 5.25-inch
---------------            ----------------------    ----------------------
Windows 3.1                          4                          4
Windows 3.11                         4                          5
Windows for Workgroups 3.1           5                          7
Windows for Workgroups 3.11          3                          5

MORE INFORMATION

Below are the file sizes of the PRINTMAN.EXE files provided by HP and included with various versions of Windows and Windows for Workgroups.

   Provider                     File size in bytes
   -----------------------------------------------

   Hewlett-Packard              71,024
   Windows 3.1                  43,248
   Windows for Workgroups 3.1   69,504
   Windows for Workgroups 3.11  71,824
   Windows Printing System      71,184