Err Msg: The New Item Could Not be Inserted

• Microsoft Exchange Server, version 4.0
• Microsoft Schedule+ for Windows, version 7.0

SYMPTOMS

If you run Microsoft Schedule+ without a local .scd file and the network connection is lost, when Microsoft Schedule+ is launched again, you will not be able to save changes to the calendar file.

The following error will be reported:

   The new item could not be inserted.  The schedule is being used by
   someone else.  Try again later.

CAUSE

When network connections are lost, your calendar file can retain stream locks. The Microsoft Exchange Server can maintain a stream lock until the network timeout is reached. The network timeout for TCP can be up to two hours.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0. This problem was corrected in the latest Microsoft Exchange Server U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K