Err Msg: Explorer Caused an Invalid Page Fault in Kernel32.dll

 Last reviewed: February 10, 1998
Article ID: Q154092
The information in this article applies to:
  • The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you attempt to connect to MSN, The Microsoft Network, using the Internet And MSN service type, you may receive one of the following error messages:

  • Explorer caused an invalid page fault in module Kernel32.dll.
  • Commgr32 caused an invalid page fault in module Kernel32.dll.
  • Mprexe caused an invalid page fault in module Kernel32.dll.
  • Msgsrv32 caused an invalid page fault in module Kernel32.dll.
  • A TCP/IP problem has occurred. Please check if you have TCP/IP installed and selected for your modem.
  • Msnviewr caused an invalid page fault in module Kernel32.dll.

After you receive the error message, your computer may stop responding.

CAUSE

This behavior may occur if your password list file is damaged.

RESOLUTION

To resolve this issue, recreate your password list file. To do so, use the following steps:

  1. Click Start, point to Find, and then click Files Or Folders.

  2. In the Named box, type "*.pwl" (without quotation marks), and then click Find Now.

  3. In the list of found files, right-click each file, and then click Delete. Continue until the list of found files is empty.

  4. Close the Find: Files Named *.pwl window.

  5. Restart the computer. The password list files are re-created automatically when you log on to Windows 95.

NOTE: If you have installed Microsoft Windows 95 Service Pack 1, password list files may be damaged even after you rename them and they are recreated automatically. To resolve this issue, obtain the Mspwlupd.exe update file and run it. You can obtain this update file from the following page on the Microsoft site on the World Wide Web: 

   http://www.microsoft.com/windows95/info/passwd.htm

MORE INFORMATION

Note that the error message stated above can occur when you connect to any site (not just MSN) with Dial-Up Networking if the .pwl file is damaged.

You may also receive this error message when you are using Microsoft Exchange, Microsoft Schedule+, or Microsoft Outlook 97. The resolution in this article also works for these programs.

Additional query words: 1.00 1.05 1.20 1.30 2.00 2.50 msn win95 win95x
mpr.exe 97 98 Money w_money mnyweb
Keywords : msnconnect kbenv kberrmsg
Version : WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5
Platform : WINDOWS
Issue type : kbprb

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Last reviewed: February 10, 1998
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