Frequently Asked Questions About Mail Migration on MSN

• The Microsoft Network, version 2.5
• Microsoft Internet Mail and News version 1.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows 95

This article lists frequently asked questions about mail migration on MSN, The Microsoft Network.

SUMMARY

1. Q: What is mail migration?

   A: Mail migration is the process of configuring your MSN e-mail

         account to use an Internet based e-mail client that uses Post
         Office Protocol (POP3) and Simple Mail Transport Protocol (SMTP)
         e-mail servers. These e-mail servers are faster and more reliable,
         and support Multipurpose Internet Mail Extensions (MIME) encoded
         file attachments, so it is easier to send and receive documents
         over the Internet.
   

2. Q: How do I know if my MSN e-mail account has already been migrated?

   A: To verify that your MSN e-mail account has already been migrated,

         use the following steps:
   

         1. Click Start, point to Find, and then click People.
   

         2. In the Look In box, click MSN.
   

         3. In the Name box, type your first and last name, and then click
            Find Now.
   
         4. If the MSN Sign-In screen appears, click Connect.
   
         If your e-mail address is listed as <Member_ID>@email.msn.com,
         your MSN e-mail account has already been migrated.
   
   

3. Q: Why did my e-mail address change to <Member_ID>@email.msn.com?

   A: After mail migration, your e-mail address has not changed. You may

         continue to use <Member_ID>@msn.com as your e-mail address. However,
         when you use <Member_ID>@email.msn.com as your e-mail address, your
         e-mail messages travel more quickly over the Internet and are often
         received in less time.
   

4. Q: How can I migrate my MSN e-mail account?

   A: You can use any of the following methods to migrate your MSN e-mail

         account:
   

         Method 1
         --------
   

         The first time you connect to MSN after you install MSN 2.5, you
         are prompted to use Microsoft Internet Mail. Click the Use Internet
         Mail link to migrate your MSN e-mail account.
   

         Method 2
         --------
   

         On the Communicate Home Page, click Frequently Asked Questions,
         and then click Using E-mail. Follow the instructions on the screen
         to migrate your MSN e-mail account.
   

         Method 3
         --------
   

         Navigate to the following Web page on MSN
   

            http://setup.msn.com/membersonly/config/default.asp
   
         and then click the Use Internet Mail link to migrate your MSN
         e-mail account.
   
         Method 4
         --------
   
         If you are temporarily unable to connect to MSN, use the following
         steps to migrate your MSN e-mail account:
   
         1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert
            Notification option is turned on, close the Welcome To MSN window
            that opens on the desktop.
   
         2. Double-click My Computer.
   
         3. Right-click the MSN (CD-ROM drive) icon, and then click Explore.
   
         4. Double-click the Msnsetup folder.
   
         5. Double-click the Compnts folder.
   
         6. Double-click the Coreui.exe file. Follow the instructions on the
            screen, and accept all default settings.
   
         7. Close all open windows, and then restart the computer.
   
   

5. Q: I've installed MSN 2.5, and signed up for a new MSN account. Do I

         still need to migrate my MSN e-mail account?
   

   A: No, because all new MSN members automatically have their MSN e-mail

         accounts configured to use Internet Mail.
   

6. Q: I've downloaded Microsoft Internet Explorer 4.0, and am unable to

         send or receive e-mail using Microsoft Outlook Express. How can I
         send and receive e-mail using Outlook Express?
   

   A: To send and receive e-mail using Outlook Express you must have

         the newest version of MSN, version 2.5.
   

   For more information, please see the following article in the Microsoft Knowledge Base:

         ARTICLE ID: Q174810
         TITLE     : Can I Use Outlook Express Without Upgrading to MSN 2.5?
   
   

7. Q: Can I use Outlook Express or Internet Mail with MSN 2.0?

   A: Outlook Express and Internet Mail can only be used with MSN 2.5.

8. Q: Why can't I switch back to Microsoft Exchange (Inbox) or Microsoft

         Outlook after migrating to Internet Mail?
   

   A: After you migrate to Internet Mail, your MSN e-mail account is

         moved to the new POP3 e-mail servers. Past e-mail configurations
         using Microsoft Exchange (Inbox) or Outlook attempt to access your
         MSN e-mail account on the old MAPI servers. Since your MSN e-mail
         account no longer exists on the MAPI servers, you are unable to
         send or receive e-mail.
   

         NOTE: To use Outlook after mail migration, you must install the
         Internet Mail Enhancement Patch.
   

   For more information about using MSN with Outlook, please see the following article in Microsoft Knowledge Base:

         ARTICLE ID: Q174062
         TITLE     : Internet Mail Enhancement Patch Needed to Use Outlook 97
                     w/MSN
   
   

MORE INFORMATION

For more information about how to configure Internet Mail and Outlook Express for MSN, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q173439
   TITLE     : How to Configure Internet Mail for The Microsoft Network

   ARTICLE ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN

   ARTICLE ID: Q171702
   TITLE     : MSN Prompts for SMTP and POP3 Mail Servers