FastTips: MSN Installation and Setup Questions & Answers

• The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SUMMARY

This article contains the complete text of the "MSN Installation and Setup Questions & Answers" fax script.

This fax script is available to customers who call the Microsoft Network Member Support Line at (888) 676-8477.

MORE INFORMATION

1. Q. Why doesn't the MSN Program Viewer open when I double-click the icon
      on my desktop?

   A. An error occurred during MSN Setup. Please follow these steps:

      1. Restart your computer.
      2. Double-click the MSN Program Viewer icon.
      3. If it does not open, you will need to reinstall MSN.
      4. Before reinstalling MSN, disable any anti-virus and/or TSR
         software.
      5. To reinstall MSN, insert the MSN CD in your CD ROM.
      6. The CD will walk you through MSN Setup again.

2. Q. Why doesn't my Sign-In screen show up when I open the MSN Program
      Viewer?

   A. The link to your Sign-In screen wasn't installed correctly. To
      re-establish the link to your Sign-In screen, follow these steps:

      1. Double-click the My Computer icon on your desktop.
      2. Double-click the Dial-up Networking folder.
      3. Double-click The Microsoft Network icon.
      4. Type your password.
      5. Click Connect.
      6. After your connection is established, double-click the MSN icon on
         your desktop. This should re-establish the link to the Sign-In
         screen.

      The next time you want to use MSN, you should be able to simply
      double-click on the MSN icon on your desktop.

3. Q. Why did my computer freeze when I tried to open the Communicate page?

   A. You needed a new version of the MSN software. When you logged into
      MSN, it should have detected this and downloaded the new software to
      your computer automatically.

      If your computer is still freezing when you try to open the
      Communicate page, go to the following Web page

         http://setup.msn.com/membersonly/mailupdate/default.htm

      to download new software. This will update your MSN software.

4. Q. How do I print a copy of a Frequently Asked Question (FAQ)?

   A. To print a copy of an FAQ, follow these steps:

      1. Open the FAQ you would like to print.
      2. Reveal the Internet Toolbar by clicking the upside down triangle
         in the upper left hand corner of the MSN Program Viewer.
      3. Click the printer icon on the toolbar.
      4. Follow the steps for printing a document.

5. Q. How do I turn on the RSACI Security Limits?

   A. To turn on the RSACI Security Limits, follow these steps:

      1. Click the MSN logo in the upper left hand corner of MSN
         Program Viewer.
      2. Click Options.
      3. On the Security tab, click Enable Ratings.
      4. Type your supervisor password when you are prompted to, and then
         click OK.

6. Q. How Can I Adjust the Security Limits Settings?

   A. To adjust the security limits settings, use the following steps:

      1. Click the MSN logo in the upper left hand corner of MSN
         Program Viewer.
      2. Click Options.
      3. On the Security tab, click Settings.
      4. Type your supervisor password when you are prompted to, and then
         click OK.
      5. In the Content Advisor window, click the category for which you
         want to adjust the level of allowed content (for example, Nudity),
         and then drag the Rating slider to the appropriate setting. Repeat
         this step for each category for which you want to adjust the level
         of allowed content.
      6. Click OK until you return to MSN Program Viewer.

7. Q. I am always being prompted for my Content Advisor password, how do I
      stop it from asking me for it?

   A. This is due to the RSACI (Recreational Advisory Council) limits,
      which you chose to set during the MSN installation process to keep
      your kids safe online. These security limits require you to enter a
      password before viewing any page that has not been officially
      approved by RSACI.

      To turn off the RSACI Security Limits, follow these steps:

      1. Click the MSN logo in the upper left hand corner of your MSN
         Program Viewer.
      2. Click Options.
      3. Select the Security tab.
      4. Click the Disable Ratings button.
      5. Click OK.

8. Q. Can I use my browser?

   A. If you enter MSN from the Internet rather than using the MSN icon,
      you can switch back to your default browser at any time by using the
      standard Windows 95 taskbar interface (by pressing the ALT+TAB key
      combination, for example).

9. Q. Why did I receive the error message Cannot Locate MSN Account
      Information?

   A. You are set up to use an Internet Service Provider other than MSN.
      To change your connection settings to Internet and MSN access, follow
      these steps:

      1. Double-click The Internet icon on your desktop.
      2. On the View menu, click Options.
      3. On the Connection tab, click "Connect to the Internet as needed."
      4. In the "Use the following Dial-Up Networking connection" box,
         click The Microsoft Network.
      5. Click OK.

10. Q. Which version of Microsoft Internet Explorer should I be using with
      MSN?

    A. MSN requires Internet Explorer (IE) version 3.01 or higher. If you
      have an older version of IE, MSN Setup automatically installs a new
      version.

    NOTE: During installation of IE, you are prompted to accept the IE End
   User License Agreement. If you do not accept the license agreement, MSN
   Setup terminates immediately without properly configuring you to access
   MSN. You must accept the IE license agreement in order to use MSN.

11. Q. How do I adjust the quality of sounds and music I hear on MSN?

    A. Currently, you cannot adjust your sound quality. We are looking into
      including this feature in a future release.