Remaining STOP Messages

A typical user cannot diagnose the cause of any of the remaining STOP messages. When you get one of these messages, first record the top few lines of the STOP message and then restart the computer. If the STOP message occurs again, you have four options for diagnosing the STOP condition, all of which should be handled by a trained technician at your own site:

• Diagnose the problem by using the information displayed in the STOP message and any pertinent information from the Microsoft Web site (www.microsoft.com), where Microsoft maintains an up-to-date list of causes for these STOP messages.

• Use the Windows NT debugger to get more information about the problem.

If you use this option or the next one, be sure to switch Windows NT to debug mode before you restart your computer. For information on how to prepare your computer for debugging, see Chapter 39, "Windows NT Debugger."

• Contact your own or another technical support group for assistance in using the Windows NT debugger remotely.

• Contact your own or another technical support group to discuss the information in the STOP message. They might see a familiar pattern in the information.

The following list provides the ranges of unique hexadecimal numbers for the STOP messages that are least likely to appear. If you do see one, you will see it after Windows NT Executive startup is complete. These message are not caused by hardware or software traps in a processor.

0x00000001 through 0x00000009
0x0000000B through 0x0000001D
0x0000001F through 0x00000030
0x00000033 through 0x0000005B
0x00000072 through 0x0000007B