Primary Support Options:

Online Support

Online support uses Microsoft's own cutting-edge technology to help you access the most relevant technical information and resources to answer your support questions quickly and easily through the following features:

Support Wizard

Get step-by-step guidance on how to find the information most relevant to your support question.

Microsoft Frequently Asked Questions

Get quick answers to the most common technical issues on your Microsoft product.

Microsoft Knowledge Base

Access a comprehensive collection of more than 70,000 detailed articles with technical information about Microsoft products, bug and fix lists, and answers to commonly asked technical questions.

Troubleshooters

Take advantage of cutting-edge technologies that help you diagnose and solve technical problems quickly and easily.

Drivers, Patches, and Sample Files

Choose from hundreds of free software add-ons, bug fixes, peripheral drivers, software updates, and programming aids for easy downloading at your convenience.

Newsgroup

Share information with a worldwide community of other Microsoft customers, technical experts, and hundreds of Microsoft-selected Most Valuable Professionals.

WebResponse

Conveniently submit support requests via the Web. Available for developer and Office developer products only.

Technical Information Services

If you don't have access to the Internet or you are more familiar with phone, fax, modem, or mail, you can access these two additional technical information resources beyond the World Wide Web:

Microsoft Download Service (MSDL)

Gives you access to Microsoft's electronic technical library containing sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available in the U.S. by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022; connect information 1200 to 28800 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips

An automated, toll-free telephone service that gets you quick answers to common technical questions as well as technical articles by telephone, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4300.

No-Charge Phone Support

If you still need answers to your technical questions, Microsoft Primary Support provides no-charge toll-charge phone support with a Microsoft technical engineer as follows:

You will receive a total of two (2) no-charge incidents for development issues involving this product. In the United States and Canada, call (425) 635-7048, 6:00 A.M. – 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

Note

If your Microsoft product was preinstalled or distributed with your personal computer or provided by an Internet Service Provider (ISP), the personal computer manufacturer or ISP is responsible for providing your product support. Please contact the manufacturer or ISP from which you obtained your Microsoft product for support information.

Priority Support Options

With Microsoft Priority Support, you can purchase additional access to Microsoft technical engineers. Microsoft Priority Support can be purchased annually in sets of incidents, or you can pay per incident. In addition to round-the-clock access, Microsoft Priority Support includes Priority Response, which jumps you to the head of the queue and provides access to senior technical support engineers.

To purchase Microsoft Priority Support for development issues involving all Microsoft products, you can chose from the following options:

Premier Support

Premier Support gives you proactive support planning and problem-resolution for Microsoft products, with rapid response times — including immediate, server-down response, 24 hours a day, 7 days a week — and special consulting and planning services. Premier Support is part of Microsoft Service Advantage, a suite of offerings combining direct services from Microsoft with established enterprise service partners, for a total solution for the enterprise customer. For more information on Service Advantage and Premier Support, call (800) 936-3200.

Third-Party Support Options

If you have an existing sales or support relationship with another organization, need multivendor support, or prefer an alternative to obtaining support directly from Microsoft, you can choose from a variety of authorized Microsoft support providers.

Microsoft Solution Provider Program

Microsoft Solution Providers are independent developers, consultants, and systems analysts who offer fee-based technical training and support, industry knowledge, objective advice, and a range of value-added services to companies of all sizes. For the name of a Microsoft Solution Provider near you, in the U.S., call (800) 765-7768, 6:30 A.M. – 5:30 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048, 8:00 A.M. – 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

Microsoft Authorized Support Centers

A select group of strategic support providers who offer quality, cost-effective, customizable support services that span the complete life cycle of planning, building, and managing your open environment. For more information on the ASC program, in the U.S., call (800) 636-7544, 6:00 A.M. – 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048, 8:00 A.M. – 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

Additional Information

Customer Service

For customer service issues on Microsoft products, upgrades, and services, you can call the Microsoft Sales Information Center at (800) 426-9400 in the United States. In Canada, call (800) 563-9048. Technical support is not available at these numbers.

Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (425) 635-4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.

Support Offerings Worldwide

For support offerings outside the United States and Canada, contact the local Microsoft subsidiary in your area. For a listing of worldwide Microsoft subsidiaries connect to:

http://www.microsoft.com/supportnet/InternationalPhoneNumbers.htm

Services and prices may vary outside the United States and Canada. Microsoft Technical Support is subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.