A P P E N D I X E | Appendixes | Microsoft Office 97 Resource Kit |
Other Support Resources |
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If you have a question about Office, look first in the Office product documentation (the printed Getting Results book and online Help). You can also find updates and technical information in the Readme files that come with Office, and in various online sources, as explained later in this chapter. If you cannot find the answer you need, contact Microsoft Technical Support. Microsoft Technical Support offers highquality technical support options that allow you to get what you need: the right answers right now.
Note Services and prices may vary outside the United States and Canada. Microsoft Technical Support is subject to current Microsoft pricing, terms, and conditions, and may change without notice.
Primary Support
In the United States, nocharge support from Microsoft support
engineers is available through a toll call between 6:00;A.M.
and 6:00;P.M. Pacific time, Monday through
Friday, excluding holidays.
In Canada, support engineers are available through a toll call
between 8:00;A.M. and 8:00;P.M.
Eastern time, Monday through Friday, excluding holidays. Call
(905);5683503.
When you call, you should be at your computer and have the appropriate
product documentation on hand. Be prepared to give the following
information:
Outside the United States and Canada, contact Microsoft Product
Support Services at the Microsoft subsidiary office that serves
your area.
To
get information about Microsoft subsidiary offices outside the
United States and Canada
Priority Support
Microsoft Technical Support offers priority telephone access to
Microsoft support engineers in the United States 24 hours a day,
7 days a week, except holidays. In Canada, priority support is
available from 6:00;A.M. to 12:00;A.M.
Eastern time, 7 days a week, excluding holidays. You can choose
one of two payment options:
Other Support Options
Microsoft Technical Support offers annual feebased support
plans. For information in the United States, contact the Microsoft
Technical Support Sales Group at (800);6687975 between
6:00;A.M. and 6:00;P.M.
Pacific time, Monday through Friday, excluding holidays. In Canada,
call (800);5639048 between 8:30;A.M.
and 6:30;P.M. Eastern time, Monday through
Friday, excluding holidays. Technical support is not available
through these sales numbers.
Text Telephone
Microsoft text telephone (TT/TDD) services are available for the
deaf or hardofhearing. In the United States, using
a TT/TDD modem, dial (425);6354948 between 6:00;A.M.
and 6:00;P.M. Pacific time, Monday through
Friday, excluding holidays. In Canada, using a TT/TDD modem, dial
(905);5689641 between 8:00;A.M.
and 8:00;P.M. Eastern time, Monday through
Friday, excluding holidays.
Microsoft FastTips
For Microsoft FastTips for desktop applications, call (800);9364100
on a touchtone telephone. Receive automated answers to common
technical problems, and receive popular articles from the Microsoft
KnowledgeBase; all delivered by recording or fax.
After you reach FastTips, use the following keys on your touchtone
telephone:
Microsoft Sales
The Sales telephone number in the United States is (800);4269400
between 6:30;A.M. and 5:30;P.M.
Pacific time, Monday through Friday, excluding holidays. In Canada,
call (800);5639048 between 8:00;A.M.
and 8:00;P.M. Eastern time, Monday through
Friday, excluding holidays. Call this number for information about
Microsoft Solution Providers and for Business Value Reports for
Office 97 and Windows95. This is not a technical support
number.
For technical support with this application
Call this number
Microsoft Access
(425) 6357050
Microsoft Excel
(425) 6357070
Microsoft Office
(425) 6357056
Microsoft Office Switcher Line (specifically for users switching to Office)
(425) 6357041
Microsoft Outlook
(425) 6357031
Microsoft PowerPoint
(425) 6357145
Microsoft Word
(425) 4629673
To do this
Press this key on your telephone keypad
Advance to the next message
*
Repeat the current message
7
Return to the beginning of FastTips
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All of the Microsoft Office applications include menu commands that connect directly to sites on the World Wide Web. These commands appear on the Microsoft on the Web submenu (Help menu) in each application. If you have Web access, clicking these commands opens your Web browser and connects to the appropriate Web site.
Customizing Microsoft on the Web Commands (Windows only) As an administrator, you might wish to redirect or disable the Web hyperlinks on the Office application Help menus. For example, users might not have access to the Web, or you might prefer to direct them to an internal support page on your intranet. You can do so by customizing settings in the Windows registry. For more information about customizing or disabling the Microsoft on the Web submenu commands, see "Customizing Office Connections to the World Wide Web" in Chapter 7, "Customizing and Optimizing Microsoft Office." |
World Wide Web Microsoft Office has a large amount of content on the World Wide Web. Some content that you may find especially useful include the following: |
http://www.microsoft.com/office/
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In addition to telephone support, Microsoft offers other resources to help you support your users.
Microsoft Through Online Services
Microsoft support resources are available on several popular online
services.
America Online
You can take advantage of the information and tools available
through the Microsoft Knowledge Base in America Online.
To
use the Knowledge Base in America Online
MSN, The Microsoft Network
You can access a number of Microsoft forums on MSN, the Microsoft
Network online service. MSN includes the following forums:
These forums are continually updated, so you should consult them
for the most uptodate information about the Office
applications.
The Microsoft Knowledge Base
The Knowledge Base is the primary source of product information
for Microsoft support engineers and customers. The Knowledge Base
contains detailed howto articles, in addition to answers
to technical questions, bug lists, fix lists, and documentation
corrections.
Knowledge Base articles are available on CD with a membership
in the Microsoft Developer Network (MSDN) or a subscription to
Microsoft TechNet. They are also available online from CompuServe
(type go mskb, or go mdkb for the developer Knowledge
Base) and the Microsoft Download Service (MSDL).
World Wide Web For more information, connect to the Microsoft Technical Support Knowledge Base home page at: |
Microsoft Download Service
The MSDL operates in the same manner as any MSDOSbased
computer bulletin board system (BBS). MSDL contains Application
Notes, driver files, and other types of support files you might
want to download.
To use MSDL, you must have a modem and a terminal package such
as Microsoft Works or Windows95 HyperTerminal. If you experience
difficulty while you are working with the MSDL, try calling a
local BBS so you can avoid paying longdistance charges while
trying to determine the cause of the problem. Technical support
is not available on the MSDL.
MSDL supports 1200, 2400, 9600, and 14,400, baud rates (V.32 and
V.42), with 8 data bits, 1 stop bit, and no parity. After you
have chosen these settings, you can begin the session as follows.
To
connect to Microsoft Download Service
From this menu you can download files, search the file index,
view instructions for using MSDL, obtain a Windows driver library
update, and obtain other information.
Microsoft Software Library
The Microsoft Software Library (MSL) is a collection of files
pertaining to all Microsoft products, including drivers, utilities,
Help files, and Application Notes. MSL files are available online
from MSN, CompuServe, the Web, and Microsoft Download Service.
You can also get the Microsoft Software Library on CD by joining
the Microsoft Developer Network (MSDN) or by subscribing to Microsoft
TechNet.
Microsoft TechNet
Microsoft TechNet is the comprehensive CDROM information
resource for evaluating, implementing, and supporting Microsoft
business products. A oneyear subscription to Microsoft TechNet
delivers two CDs every month with over 150,000 pages of uptodate
technical information. The first CD is packed with current technical
notes, reviewers' guides, backgrounders, Microsoft product resource
kits, the entire Microsoft Knowledge Base, and much more. The
second CD contains the Microsoft Software Library with the latest
drivers and service packs for Microsoft products.
To subscribe to Microsoft TechNet, see your local authorized reseller
or call (800);3442121, weekdays, between 6:30;A.M.
and 5:30;P.M. Pacific time. For international
orders, call (510);2750826 (in the U.S.) for contacts
in your region.
A oneyear singleuser subscription to Microsoft TechNet
is $299 (U.S.) and $399 (Canada). A serverunlimited users
license for TechNet is $699 (U.S.) and $999 (Canada).
World Wide Web For more information about Microsoft Technet, connect to the TechNet home page at: |
http://www.microsoft.com/technet/
Microsoft Developer Network
MSDN is the official source from Microsoft for comprehensive programming
information, development toolkits, and testing platforms. MSDN
delivers all of this through a quarterly subscription, so subscribers
can be confident that they're always working with the most uptodate
information and technology.
An MSDN subscription is essential if you are targeting any of
the Windows platforms, or you want to get the most out of Microsoft's
development products, such as Visual Basic, Visual C++, Visual
J++, and Microsoft Access.
To join the Developer Network in the United States and Canada,
call (800);7595474, 6:30;A.M.
to 5:30;P.M. For information about joining
the Developer Network in other countries, call (510);2750963.
World Wide Web For more information about the Microsoft Developer Network, connect to the Microsoft Developer Network Online home page at: |
http://www.microsoft.com/technet/
Microsoft Solution Providers
Microsoft Solution Providers are independent organizations that
provide consulting, integration, development, training, technical
support, or other services with Microsoft products. Microsoft
equips Solution Providers with information, business development
assistance, and tools that help create additional value with Microsoftbased
software technology. To locate a Microsoft Solution Provider in
your area, or for more information on the Microsoft Solution Provider
program in the United States, call Microsoft at (800);SOLPROV
(or (800);7657768). In Canada, call (800);5639048.
World Wide Web For more information about Microsoft Solution Providers, connect to the Solution Providers home page at: |
Microsoft Authorized Support Centers
Microsoft Authorized Support Centers (ASCs) are a select group
of strategic support providers who offer high quality customized
support services for each phase of your system development, including
planning, implementing, and maintaining your multivendor environment.
Services include:
Choosing an ASC allows you to work with one vendor for all of
your technical support and service needs. You can also combine
ASC services with your inhouse Help desk or the Microsoft
support service option that best fits your support needs.
For more information about the ASC program, in the United States
call (800);9363500 between 6:00;A.M.
and 6:00;P.M. Pacific time, Monday through
Friday, excluding holidays. In Canada, call (800);5639048
between 8:00;A.M. and 8:00;P.M.
Eastern time, Monday through Friday, excluding holidays.
World Wide Web For more information about Microsoft Authorized Support Centers, connect to the Service Advantage home page at: |
http://www.microsoft.com/syspro/servad/
Microsoft Consulting Services
Microsoft Consulting Services (MCS) provides services that allow
corporations, governments, and other institutions worldwide to
design and build clientserver applications using Microsoft
technology. MCS consultants are experienced in designing custom
solutions for order entry, payroll, and a variety of other business
functions.
For more information, call (800);4269400 or the Microsoft
Consulting Services office nearest you.
World Wide Web For more information about Microsoft Consulting Services, connect to the Microsoft Consulting Services home page at: |
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Microsoft offers training services to help you become an expert in Microsoft solutions. These services include the Microsoft Certified Professional Program and Microsoft Technical Education courses. In addition, a large library of books and other training and reference products is available from Microsoft Press.
Microsoft Certified Professional Program
The Microsoft Certified Professional program offers an excellent
way to show employers and clients that you have proven knowledge
and skills to help them build, implement, and support effective
solutions, and that you have the validated expertise to help them
get the most out of their technology investment. As a Microsoft
Certified Professional, you are recognized and promoted by Microsoft
as an expert with the technical skills and knowledge to implement
and support solutions with Microsoft products.
To become a Microsoft Certified Professional, you must pass a
series of rigorous, standardized certification exams. When you
become a Microsoft Certified Professional, you receive benefits
including access to technical information, use of the Microsoft
Certified Professional logo, and special invitations to Microsoft
conferences and technical events.
For more information about the Microsoft Certified Professional
program, call Microsoft at (800);6367544 in the United
States and Canada. In other countries, contact your local Microsoft
subsidiary office. Ask for the Microsoft Education and
Certification Roadmap, an online guide to Microsoft
Education and Certification.
World Wide Web For more information about the Microsoft Certified Professional program, connect to the Microsoft Training and Certification home page at: |
http://www.microsoft.com/train_cert/
Microsoft Technical Education
Microsoft technical education materials provide computer professionals
with the knowledge required to expertly install and support Microsoft
solutions. Courses are developed straight from the source;
by the Microsoft product and technical support groups. They include
indepth, accurate information and handson labs based
on realworld experience. Microsoft courses are designed
to help you prepare effectively for Microsoft Certified Professional
exams.
Microsoft curriculum is available in two forms:
For full course descriptions and referral to an ATEC, call (800);SOLPROV
( or (800);7657768) in the United States and Canada
In other countries, contact your local Microsoft subsidiary office.
Ask for the Microsoft Education and Certification Roadmap,
an online guide to Microsoft Education and Certification.
World Wide Web For more information about Microsoft technical education programs, connect to the Microsoft Training and Certification home page at: |
http://www.microsoft.com/train_cert/
Microsoft Press Titles
Following is a list of publications to consult for additional
information about Office, the individual Office applications,
and the Windows95 and WindowsNT operating systems.
These books are published by Microsoft Press and available wherever
computer books are sold. In the United States you can place a
credit card order directly with Microsoft Press by calling (800);MS
PRESS. In Canada, call (800);6671115 for direct ordering
information. Outside the United States and Canada, fax (425);9367329.
World Wide Web For more information about Microsoft Press, connect to the Microsoft Press home page at: |
Following is information about specific publications you may find useful.
Resource Kits
Microsoft Windows95 Resource Kit
Microsoft Corporation Published by Microsoft Press 1376 pages with one CD ISBN: 1556156782 | This is the complete technical guide to planning for, installing, configuring, and supporting Windows95 in your organization. It includes details about how to install, configure, and support Windows95, plus valuable tools, utilities, and accessory software on CD. |
Microsoft WindowsNT Workstation 4.0 Resource Kit
by Microsoft Corporation Published by Microsoft Press One volume and with one CD ISBN: 1572313439 | This book and CD set provides the indepth technical information and tools for anyone who uses WindowsNT Workstation 4.0, including power users and application developers. Information about installing, configuring, networking, troubleshooting, and optimizing WindowsNT Workstation is included, with more than 45;MB of utilities and other valuable software on CD. |
Microsoft WindowsNT Server 4.0 Resource Kit
by Microsoft Corporation Published by Microsoft Press Three volumes and with one CD | This threevolume set provides indepth technical information and tools that WindowsNT Server;4.0 administrators need for installing, configuring, networking, troubleshooting, and optimizing WindowsNT Workstation and WindowsNT Server;4.0. It contains more than 45;MB of utilities and other valuable software on CD. |
Note Singlevolume
updates to the Microsoft WindowsNT Server;4.0 Resource
Kit, intended for use by those who already have the full threevolume
set, are published approximately every six months.
Programming Guides and Technical References
Step by Step Series
The Step by Step series of books published
by Microsoft Press offers you an easy way to teach yourself to
use the Office 97 applications. This series is suitable for
new users, as well as those upgrading or switching from competing
programs. Enduser editions in the series include Microsoft
Office integration, Microsoft Access, Microsoft Excel, Microsoft
PowerPoint, and Word, among many others.
The Step by Step series includes editions with information about
Visual Basic. These editions are described below.
Microsoft White Papers
Microsoft produces white papers and other technical documents
about Office 97. These documents provide detailed information
about specific aspects of evaluating, using or supporting Office.
The following white papers are available on the Microsoft Web
site, the KnowledgeBase, and Microsoft TechNet.
Microsoft Office 97/Visual Basic Programmer's Guide
by Microsoft Corporation
Published by Microsoft Press
704 pages
ISBN: 1572313404
UPC: 790145134042
This guide teaches those with a grounding in the basics of Visual Basic how to create concise, efficient code with the powerful programming language used in
Office 97. The book shows readers how to become more productive with Visual Basic for Applications by customizing and adapting tools for specific needs, including creating custom commands, menus, dialog boxes, messages, and buttons, as well as displaying custom online Help for all these elements.
Microsoft Office 97/Visual Basic Language Reference
by Microsoft Corporation
Published by Microsoft Press
3800 pages in a three volume set
ISBN: 1572313390
UPC: 790145133908
This reference manual includes core information about Visual Basic and the Visual Basic Editor, as well as reference material about Word Visual Basic for Applications, Microsoft Excel Visual Basic, Microsoft Access Visual Basic, PowerPoint Visual Basic, and DAO. Whether you are customizing Office 97 applications for your own use, creating custom applications for use by others, or writing applications that interact with Office 97, this book is an essential guide.
Microsoft Excel 97 Worksheet Function Reference
by Microsoft Corporation
Published by Microsoft Press
370 pages
ISBN: 1572313412
UPC: 790145134127
This reference manual provides power users with worksheet functions, which are shortcuts to finding solutions in spreadsheets involving mathematics, statistics, trigonometry, engineering, and accounting.
Building Microsoft Outlook 97 Applications
by Microsoft Corporation
Published by Microsoft Press
450 pages with one CD
ISBN: 1572315369
UPC: 790145153692
This resultsoriented book offers both the nonprogrammer and experienced MIS professional the information, strategies, and sample applications they need to get started building useful workgroup applications and mailenabled applications almost immediately.
Microsoft Access 97/Visual Basic Step by Step
by Evan Callahan
384 pages with one CD
ISBN: 1572313196
UPC: 790145131966
Microsoft Office 97/Visual Basic Step by Step
by David Boctor
384 pages with one CD
ISBN: 1572313897
UPC: 790145138976
Microsoft Excel 97/Visual Basic Step by Step
by Reed Jacobson
384 pages with one CD
ISBN: 1572313188
UPC: 790145131881
Microsoft Word 97/Visual Basic Step by Step
Michael Halvorson and Chris Kinata
384 pages with one CD
ISBN: 1572313889
UPC: 790145138897
For this information
See this white paper
A list of all the new features in Office 97.
Office 97 Product Enhancements Guide
A description of how IntelliSense and the Office Assistant make it easier for users to get their work done.
Office 97 IntelliSense Whitepaper
A description of how Web functionality has been combined with desktop productivity applications in Office 97.
Office 97 Intranet Whitepaper
A discussion of the workgroup features implemented in Office 97.
Office 97 Workgroup Whitepaper
A discussion of how a large organization can migrate its desktops to Office 97 easily and efficiently.
Migrating to Office 97
Details about the performance testing completed early in the Office 97 development process.
Office 97 Performance Whitepaper
Information about how to use Office 97 to quickly and costeffectively create lineofbusiness applications.
Office 97 Solutions Whitepaper
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