Contacting a Microsoft Subsidiary Office

When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:

• The version of the Microsoft product you use.
• The type of hardware you use, including network hardware, if applicable.
• The operating system you use.
• The exact wording of any messages that appeared on your screen.
• A description of what happened and what you were doing when the problem occurred.
• A description of how you tried to solve the problem.

Important Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the phone number section of http://www.microsoft.com/support/. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.