Microsoft Technical Support provides no-charge and fee-based support via telephone. The amount of no-charge support will vary depending on which edition of the product you acquired, as described below.
Note No-Charge Support is available for current versions only. No-Charge Support is not available for trial or limited-evaluation versions, or pre-release versions of Microsoft products, such as previews, technical previews, or preview programs.
You will receive a total of two support incidents at no charge. You can apply these two no-charge incidents toward any of the products included in the edition you acquired. For additional information, see note below.
You will receive a total of four support incidents at no charge. You can apply these four no-charge incidents toward any of the products included in the Visual Studio Enterprise Edition. For additional information, see note below.
You will receive a total of two support incidents at no charge for the product you acquired.
You can receive Standard No-Charge Support via e-mail or via telephone by calling (425) 635-7012 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
Note Microsoft Internet Explorer, Windows NT Option Pack, and FrontPage may have been included with one of the products you have acquired, however the available support options are separate from those listed above. If you have a question regarding any of these products, please see the technical support section of the individual product’s Help file.
Visual J++ Technical Previews may have been included with one of the products you have acquired. These technical previews are pre-release versions for which technical support is not available. You may be eligible for retail fulfillment of Visual J++ upon its official release, at which time technical support will be available.
You will receive no-charge support for issues related to setup and installation only. For all other issues you will need to purchase Pay-Per-Incident Support as described below. You can receive Standard No-Charge Support via telephone by calling (425) 635-7033 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
If you need help after-hours, or if you have used up your incidents of Standard No-Charge Support as described above, you can purchase Pay-Per-Incident Support for a fee of $95 U.S. per incident by calling (800) 936-5800. Support fees will be billed to your VISA, MasterCard, or American Express card. In the United States, you can also call (900) 555-2300 to have support fees applied to your telephone bill.