Microsoft's end-user support offerings for the IR Communications driver range from no-cost and low-cost electronic information services (available 24 hours a day, 7 days a week) to annual support plans and CD-ROM subscription programs. Please check the SUPPORT.TXT on-line documentation that comes with Windows 95 for detailed information. Note that Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
In the United States, no-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. For all issues except networking issues, this support is available for 90 days after your first call to a support engineer. Networking issues are defined as server-based setup, network administration, dialing into a computer, or connecting to the Internet via a service provider, and using e-mail and fax from within Windows 95.
For fee-based support for these networking issues, see the information in SUPPORT.TXT.
When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: