Usability

Dumas, Joseph S., and Redish, Janice C. A Practical Guide to Usability Testing. Norwood, N.J.: Ablex Pub. Corp., 1993.

Nielsen, Jakob. Usability Engineering. Boston: Academic Press, 1993.

Rubin, Jeffrey. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. New York: Wiley, 1994.

Whiteside, John, Bennett, John, and Holtzblatt, Karen. "Usability Engineering: Our Experience and Evolution." In Handbook of Human-Computer Interaction, Martin Helander (Ed.), Elsevier Science Pub. Co., Amsterdam, 1988.

Wiklund, Michael E., Ed. Usability in Practice: How Companies Develop User-Friendly Products. Boston: AP Professional, 1994.