Rollout

Rollout of the Fitch & Mather Corporate Media Library is relatively painless because the application uses a thin-client architecture. In other words, most of the work is done on the server and accessed by the client using the browser. The user is introduced to the application by way of a Web page. A little time spent training the users as a group can reduce the amount of time spent with individual issues and configuration problems.

Those in charge of rollout could consider demonstrating the new application to users. Or an intranet Web site could be set up that describes the new service and provides answers to Frequently Asked Questions (FAQs). This site can be referenced by existing employees now and future employees as necessary. A little time spent before the new application is rolled out can mean the difference between easy acceptance and increased support needs.