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With the increasing drive to lower the Total Cost of Ownership (TCO) for PC networks, there’s a growing need to focus on the costs of administering desktops. A large part of these costs result from user configuration errors. These errors increase the number of helpdesk incidents, waste employee time, and often requiring on-site technical support, defeating the idea of central management.
The purpose of desktop management is to provide tools and methods that enable administrators to configure users’ machines remotely, and have those settings applied without further intervention. In other words, the ability to mandate desktop and application settings so that the users no longer have the need or ability to alter their system or application configuration.
There are three major ways that administrators can manage the desktop:
The following sections discuss how you as a developer, can improve your application’s manageability, and thus lower its TCO.