As much as we would like to have an empty data center with nothing but computers running systems that run the business and other computers that watch the computers that run the business, that day is not yet here. With a little work, however, you can reduce the amount of manual checking that occurs. This section of the document provides basic procedures for daily operations.
Monitoring is the daily task of ensuring that all critical Microsoft Exchange Server services are running properly. The procedure is to check the performance of Microsoft Exchange Server and established monitors on a regular basis and resolve any problems. When a problem cannot be resolved, it should be escalated to the next defined support level.
The messaging operations technician monitoring the system is responsible for handling the phones and logging entries into the messaging operations daily log system. If it is necessary to troubleshoot a computer, the technician on duty is responsible for dispatching another technician to handle the incident.