Staffing a messaging system monitoring area can be difficult. You need people who are motivated to learn more, but who are at the same time happy to perform routine tasks such as checking current system status. Look for individuals who have the ability to learn quickly, are flexible to shift work (for 24x7 monitoring), willingness to follow established procedures, ability to find improved methods of procedures, and have good communication skills. They should also have technical expertise with Windows NT Server, Microsoft Exchange Server architecture, and client applications.