Stopping and Restarting Wuser and Wuser32

If you are experiencing problems with Remote Control, try stopping and restarting the client-side Remote Control Agent instead of restarting the server or any other features.

The following procedures describe how to stop and restart the Wuser service on Windows NT, Windows 95, Windows 98, and Win16 clients.

Windows NT Clients

On Windows NT clients, the Wuser32 service is called the SMS Remote Control Agent. There are two ways to stop and restart the Windows NT-based Remote Control Agent on Windows NT clients. Both ways require local Administrator rights on the client computer. If you do not have Administrator rights, you will be prevented from stopping and restarting this service.

Procedure Bullet  Stopping and restarting Wuser32 using net commands

  1. At the command prompt, type net stop Wuser32.
  2. When the service stops, type net start Wuser32 to restart the service.

Procedure Bullet  Using Control Panel to stop and restart the Wuser32 service

  1. In Control Panel, double-click the Services icon.
  2. Select SMS Remote Control Agent and then click Stop.
  3. Wait until the service stops and then click Start to restart the service.

Windows 95 and Windows 98 Clients

On Windows 95 and Windows 98 clients, the Wuser32 service is also called the Remote Control Agent. There are two ways to stop the Windows 95 or Windows 98-based Remote Control Agent. To use a third-party application to stop and restart Wuser32, do the following:

Procedure Bullet  Stopping and restarting Wuser32 at a command prompt

  1. At a command prompt, change directories to %Windir%\MS\SMS\Clicomp\RemCtrl
  2. Then type Wuser32 /X. The agent will stop shortly thereafter.

Procedure Bullet  Stopping and restarting the Wuser32 process

  1. Use a third-party process viewer/killer (like Pview95) to find the Wuser32 process.
  2. Select the option to Kill or Release the Wuser32 process.
  3. After the process stops, change directories to %Windir%\MS\SMS\Clicomp\RemCtrl
  4. Double-click Wuser32.exe to restart the service.

16-Bit Clients

The Wuser service for 16-bit clients is simply an .exe file that runs as a function of the 16-bit Launch16-based client services. Any third-party application for removing active processes from memory will work to stop the client-side Wuser agent.

Procedure Bullet  Restarting the Wuser agent

  1. Change directories to %Windir%\MS\SMS\Clicomp\RemCtrl
  2. Double-click Wuser.exe.