Systems Management Server is an integrated software package designed to help solve your configuration management problems. Because of the complex nature of a distributed configuration management system, from time to time unexpected errors might occur. You need to have some knowledge of the underlying SMS system architecture to diagnose the cause of these errors. The information in the following chapters provides you with invaluable information that will allow you to diagnose and solve SMS problems.
This chapter contains an introduction to SMS architecture that provides important background information. Read this section before reading any of the other flowchart chapters. This chapter also has an introduction to the flowcharts that includes a key and a description of the conventions used in the flowcharts, and it contains the following sections:
To gain the most out of the flowchart troubleshooting section of this guide, be sure you are familiar with the basic concepts presented in the SMS 2.0 Administrator’s Guide.