Troubleshooting Tips

If you have assigned the CAP role in the SMS Administrator console, but the site server is not receiving the CAP files:

• Verify that at least an hour has passed since you designated the new CAP in the Site Systems properties dialog box. Creating a CAP requires the copying of significant numbers of directories and files from the site server to the CAP.
• Verify that the connection account has full rights to the volume designated as a CAP. The connection account is specified in the Site Systems dialog box under Connection Accounts in the SMS Administrator console.

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  Note   If the designated volume is on NetWare NDS, permissions are set to the container object in which the volume resides.

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• Verify that SMS is not already connected to the computer you have designated as a CAP using another account. SMS will use the existing connection to the computer, even if that account does not have sufficient rights to create the CAP.
• Check the status messages generated by Hierarchy Manager and Inbox Manager for possible causes of failure to create the CAP.

If clients are having problems accessing a CAP created on a NetWare 4.x bindery emulation system:

• Verify that the group Everyone was created before the new CAP was designated in Site Systems in the SMS Administrator console.