Troubleshooting Tips

If the Software Inventory Resync is not being requested when necessary:

• Verify that Software Inventory Processor is creating or updating the *.cfg or *.lkp files.
• Verify that all *.cfg and *.lkp files were properly replicated to all CAPs. Make sure that the contents match by viewing the client.lkp for the client in question and finding the associated *.cfg file.
• Verify that CCIM is making the local registry change on the client.
• Force CCIM to update client configuration by double-clicking the Systems Management icon in Control Panel. Click the Sites tab, then click Update Configuration.
• Repair the Software Inventory Agent installation by double-clicking the Systems Management icon in Control Panel. Click the Components tab, click Software Inventory Agent, and then click Repair Installation. Verify that the Software Inventory Agent is running on the client.
• Verify that the client service has appropriate permissions to the CAP.