Troubleshooting Tips

If a package created at a parent site does not appear at child sites:

• Check the Distribution Manager status messages or the Distmgr.log file to determine whether Distribution Manager was able to retrieve the source files and successfully compress them.
• Verify that the package’s *.rpt files have been placed in the SMS\Inboxes\Replmgr.box\Outbound\<SiteCode> directory.
• Verify that Replication Manager created a mini-job to send the compressed package to the destination child site. The mini-job should appear in the SMS\Inboxes\Schedule.box directory.

  Also, check whether Replication Manager has files queued to send to the destination child site. If it has, the package mini-job will be appended to the queue. The priority of the entire queue is set at the priority (high, medium, or low) of the item in the queue that has the highest priority.

• If the package contains source files, verify that at least one distribution point in the child site is specified.
• Verify that Sender has renamed the *.srq (send request file) to an *.srs file and moved it to the SMS\Inboxes\Despoolr\Receive directory on the child site. If this has not occurred, verify the file permissions at the destination site for the SMS Service Account. Also verify the network connectivity between the two sites.
• Verify that Distribution Manager on the child site successfully copied all of the files to the appropriate distribution points.

If the package has arrived at the child site but is not available for advertisements:

• Verify that Replication Manager has successfully moved the package files to the SMS\Inboxes\Distmgr\Incoming directory on the child site.
• Verify that Despooler could read the package instruction file and decompress the package source files. You can find this information in the Despool.log file.
• Verify that the decompressed versions of the source files (*.rpl, *.rpt, and *.pkg) are on the SMSpkgx directory of the child site server.
• Verify that Distribution Manager on the child site updated the SMS site database (if the child site is a primary site) and placed the package objects in the correct inboxes (SMS\Inboxes\Offerinf.box and SMS\Inboxes\Pkginfo.box) for Inbox Manager to distribute.