Troubleshooting Tips

If licenses are not being balanced between Software Metering Servers as scheduled:

• Verify that the schedule is configured appropriately. If the scheduled license balancing is set too far apart, there might be servers with too many available licenses and others without any.
• Examine the Licsrvc.log file to verify that the License Metering component has access to all software metering servers. The License Metering component connects to each server through ODBC, and then queries each server for its minimum license number and buffer from the reserve pool. Based on this information, it then balances licenses between servers.
• Ensure that License Metering is not overwhelmed with instant license balancing.

  If License Metering is occupied by constant instant balancing, scheduled license balancing and general response speed suffer. A high rate of instant license balancing can be caused by many clients being denied access to application licenses in a short time period.

  This may be because you have enabled Force real-time license verification, Force license limits for this product, and have disabled Do not enforce license limits for this product until a trend has been calculated in the Software Metering Properties dialog box in the SMS Administrator console. Alternatively, you might have uninstalled a software metering server site system that contained licenses for a product.

• Check the Licsrvc.log file to ensure that License Metering grants the license to the software metering server so that the license can be granted to the client. The log will contain success or failure information for the license granting process, including entries regarding data-cache updates at the site server.
• Ensure that the site server can connect to the local software metering server to perform license balancing.