Troubleshooting Tips

If a license is not released after the user at a client computer closes the licensed application:

• At the Software Metering console, verify that:
  • The closed application is not in the Excluded Programs List.
  • The closed application is a registered product.

  To open the Software Metering console, navigate to Software Metering in the SMS Administrator console.

  Systems Management Server   Site Database (site code - site name)      Site Hierarchy         Tools            Software Metering

  Right-click Software Metering and select Start Software Metering.

• Verify that the Software Metering Agent is running on the client:
  • On Windows 95 and Windows 98 clients, the agent is Liccli95.exe.
  • On Windows NT clients, the agent is LiccliNT.exe.
• Verify that the client can access the license metering server.
• Verify that the application is actually closed on the client computer, not “hung” or still running.
• Check the Liccli95.log or LiccliNT.log on the client to ensure the client actually released the license.
• Check to see if Multiple instances count as one is checked in the Software Metering console for this metered product. If it is, are multiple copies of the licensed program running on the client computer?
• Check the version of the application being licensed and compare it to the version in the software metering console to make sure that the application is definitely licensed and that it is the same version.
• Check to see if the user opened the application during a period when the Licclixx process had lost connectivity with the software metering server. If so, the license information, including the release of licenses when the application is closed, will not be reported to the server until the offline log file is processed.