Troubleshooting Tips

If the software metering database shows irregular licensing activity (for example, if applications show no usage when you know users are running that application):

• Verify that the LicClixx process is running on the clients by opening Services in Control Panel. Check the Licclixx.log on the client for connectivity errors.
• Determine whether the software metering database was temporarily offline. While the database is unavailable, a client cannot communicate with it. The client then writes data to a log file in the \Swmtr\Inboxes\Offline directory and transfers this log file to the software metering server for processing when the database is available again. Examine the client to see if these log files exist.
• Determine whether the log files were successfully written to the software metering server. At the client, examine the Licclixx.log to verify that the Software Metering Client Agent uploaded the log file and notified the software metering server.

  When the log files are written by the clients to the local software metering server, License Manager moves them to the software metering site server in the \Swmtr\Offline directory.

  If the log files are corrupted in the process, they are moved to the SMS\Inboxes\License.Box directory and the changes are not written to the database.

• Determine whether License Metering has successfully written the log files to the SMS site database. If not, there might be differences between the information stored in the database and the applications that are being used at the clients.
• Determine the license metering interval and when it is next set to run in the SMS Administrator console. By default it will run every four hours.