Getting Answers to Your Technical Questions

For answers to your questions and help with technical problems regarding Windows 95:

• First, check online Help (press the F1 key), the printed documentation set, and the information in the README.TXT and SETUP.TXT files.
• Use The Microsoft Network or CompuServe to interact with other users and Microsoft Product Support Services (PSS) engineers, or to access the Microsoft Knowledge Base for product information. For CompuServe members, type go winnews to access the forum for Windows 95, or type go mskb to access the Microsoft Knowledge Base at any ! prompt.

  For an introductory CompuServe membership kit, call (800) 848-8199 and ask for operator 463. More information about Microsoft forums on CompuServe and Knowledge Base is provided later in this appendix.

• Use the Microsoft Download Service (MSDL) to access the latest technical notes on common support issues for Windows 95 and to access the Windows Driver Library by modem. The MSDL is available by modem at (425) 936-6735, seven days a week, 24 hours a day, including holidays. For more information, see "Microsoft Download Service" and "Obtaining Drivers Electronically" later in this appendix.
• Contact a Microsoft Solution Provider for installation services and follow-up product support. These companies have individuals who have been qualified as Microsoft Certified Professionals on Windows 95. For a referral to a Microsoft Solution Provider in your area, please call Microsoft at (800) SOLPROV (or (800) 765-7768). For more information, see "Microsoft Solution Providers" later in this appendix.
• Get technical support from a Microsoft engineer. Support is available for no charge from a Microsoft PSS engineer, by means of a toll line, for the first 90 days of using Windows 95. The 90-day period begins the day of your first call. Call (425) 637-7098 between 6:00 a.m. and 6:00 p.m. Pacific time, Monday through Friday, excluding national holidays. For support outside the United States, contact your local Microsoft subsidiary.

  After the initial 90-day free period has expired, support is available from a Microsoft PSS engineer and charged by the occurrence. Call (800) 936-5700 ($25 per incident). For support outside the United States, contact your local Microsoft subsidiary.

  Support for Microsoft TCP/IP for Windows 95 is not available from the standard Windows 95 PSS phone lines. To request TCP/IP support for Windows 95, please contact a Microsoft Solutions Provider or enroll in one of the Microsoft fee-based support plans. For further information, call Microsoft Inside Sales at (800) 227-4679.

  Microsoft Text Telephone (TT/TDD) services are available for people who are deaf or hard-of-hearing. Using a special TT/TDD modem, dial (425) 635-4948, between 6:00 a.m. and 6:00 p.m. Pacific time, Monday through Friday. For more information about the accessibility of Microsoft products and services to the deaf or hard-of-hearing, see Appendix I, "Accessibility."