MSDN Subscription Support Options

In the United States and Canada

• Library setup and configuration: MSDN offers unlimited, no-charge support for assistance with setup and configuration of the MSDN™ Library only; please call (425) 635-7033, Monday through Friday, 6:00 a.m. to 6:00 p.m. (Pacific time).
  
  
• Professional subscribers receive two (2) Professional Support for Developers incidents for use in a development and test environment.
  
  
• Universal subscribers receive four (4) Professional Support for Developers incidents for use in a development and test environment. 

To use the support incidents included with your subscription, call (800) 936-5800, 24 hours a day, 7 days a week. You must have your subscription number ready when you call. (Your subscription number can be found on your MSDN subscription card.)

Outside the United States and Canada

Please contact your local Microsoft subsidiary to inquire about the technical support options available in your country/region.