Intel VTune 3.0 Fails with Windows NT 4.0 Option Pack

ID: Q188832

The information in this article applies to:

Microsoft Internet Information Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition
Microsoft Windows NT version 4.0 Option Pack

SYMPTOMS

When the OS Chronologies option in VTune 3.0 is used on Windows NT Server 4.0 with the Windows NT 4.0 Option Pack installed, VTune stops responding or fails.

The problem is with W3ctrs.dll, version 4.02.0622, from the Windows NT Option Pack.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

This hotfix has been posted to the following Internet location:

ftp://ftp.microsoft.com/bussys/iis/iis-public/fixes/usa/ctr-fix/

For more information on other issues fixed by this hotfix, please see the following article in the Microsoft Knowledge Base:

Q185349 : Problems Remotely Accessing W3 or FTP Perfmon Counters Perfmon Counters

STATUS

Microsoft has confirmed this to be a problem in the Windows NT 4.0 Option Pack. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: sp hot fix qfe hang hangs crash crashes

Keywords : NT4SP4Fix kbbug4.00 prodNT4OP
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug