IIS Administrator Service Fails to Stop

• Microsoft Internet Information Server version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you shut down the Microsoft Internet Information Server (IIS) Administrator service, you may receive an error stating that the service could not be stopped, or that it did not respond in time. If you try to stop it again, you will either receive a Dr. Watson in Inetinfo.exe or another error from the Service Control Manager stating that the service cannot be controlled in its current state.

CAUSE

The IIS Administrator service fails to stop because it is in an endless loop waiting on open connections to drain.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: IIS hotfix hot fix qfe quick fix engineering

Keywords : NT4SP4Fix
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug