Excel Files for Macintosh Locked by Index Server

• Microsoft Index Server version 2.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you run Index Server, any Microsoft Excel documents for Macintosh that are being indexed are locked by the index process. You cannot modify or delete the files.

CAUSE

The Microsoft Office filter in Index Server is unable to index Microsoft Excel documents formatted for Macintosh. Index Server opens the documents with the Office filter, but does not index them and never closes the document.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

WORKAROUND

Installing Excel 97 for Windows on the Index Server computer allows the documents to be filtered correctly.

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

Windows NT 4.0 Service Pack 4 updates the Office filter for Index Server so that the files will not be left open.

Keywords : NT4SP4Fix kbfix4.00.sp4
Version : WINNT:2.0
Platform : winnt
Issue type : kbbug