IIS 4.0 Stops Responding (Access Violates) When Adding Counter

ID: Q196309

The information in this article applies to:

Microsoft Internet Information Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

Microsoft Internet Information Server 4.0 stops responding (access violates) when adding the counter PdhVBAddCounter (Pdh.dll).

CAUSE

The PdhVBAddCounter stops responding if any of the following DLLs are enabled and the Windows NT Option Pack is installed:

Ftpcrts2.dll
W3ctrs.dll
Nntpctrs.dll

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: Performance Monitor NTOP Option Pack AV

Keywords : NT4SP4Fix
Version : WINNT:4.0
Platform : winnt
Issue type : kbbug