Err Msg: CoGetClassObject, 0x80080005 Server Execution Failed

ID: Q218458

The information in this article applies to:

Microsoft Internet Information Server version 4.0

SYMPTOMS

The Windows NT 4.0 Option Pack Setup program displays the following error message repeatedly (it reappears when you click the OK button):

(Title bar: iis-error)
CoGetClassObject, 0x800800005
Server execution failed

Additionally, the following error messages may also occur, depending on which Windows NT Option Pack components are being installed:

(Title bar: Microsoft Index Server)
Setup could not modify the IIS metabase.

(Title bar: Windows NT Setup)
Setup of "Index Server System Files" failed. The specific error code is 0x743e644.
Setup will continue but the component may not function properly.

(Title bar: Microsoft Index Server)
Setup could not set webhits OOP

(Title bar: Windows NT Setup)
Setup of "Sample Files" failed. The specific error code is 0x743e644.
Setup will continue but the component may not function properly.

(Title bar: IMS/INS Metabase Error)
CoGetClassObject, 80080005

When the computer is restarted after the Windows NT Option Pack has been installed, the following error message is displayed:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

The following two System Errors are listed repeatedly in the Event Viewer:

Event ID: 7003
Source: Service Control Manager
Description: The IIS Admin Service depends on the following nonexistent service: NTLMSSP

Event ID: 10005
Source: DCOM
Description: DCOM got error "The dependency service does not exist or has been marked for deletion. " attempting to start the service IISADMIN with arguments "" in order to run the server:
{A9E69610-B80D-11D0-B9B9-00A0C922E750

The following system errors may also be displayed in Event Viewer, depending on the components that were installed:

Event ID: 7001
Source: Service Control Manager
Description: The Microsoft SMTP Service service depends on the IIS Admin Service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

Event ID: 7003
Source: Service Control Manager
Description: The IIS Admin Service depends on the following nonexistent service: NTLMSSP

Event ID: 7001
Source: Service Control Manager
Description: The World Wide Web Publishing Service depends on the IIS Admin Service service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

Event ID: 7001
Source: Service Control Manager
Description: The FTP Publishing Service depends on the IIS Admin Service service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

CAUSE

The Windows NT LanManager (NTLM) Security Support Provider service is not installed.

RESOLUTION

Install the RPC Configuration Network Service, which also installs the NTLM Security Support Provider service. Then, remove and reinstall the Windows NT Option Pack.

CAUTION: Before you remove the Windows NT Option Pack, preserve any configuration information that you want to keep, such as virtual directories.

For more information, please see the following articles in the Microsoft Knowledge Base:
Q193152 Preserving Virtual Directories and Servers During Uninstall

Q187870 How to Remove and Reinstall the Windows NT 4.0 Option Pack

To resolve the problem, perform the following steps:

In Control Panel, click the Network icon.

Click the Services tab, and then click the Add button.

In the list of network services, select RPC Configuration, and then click OK.

Restart the computer for the new settings to take effect.

Remove and reinstall the Windows NT Option Pack.

Additional query words: ntop iis

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type :