ISM/MMC Does Not Work Through a Firewall

ID: Q218471

The information in this article applies to:

Microsoft Internet Information Server version 4.0

SYMPTOMS

The Internet Service Manager (ISM), which loads the Internet Information Server snap-in for the Microsoft Management Console (MMC) does not work through a firewall.

CAUSE

This is by design. If the MMC ISM was configured to operate through a firewall using TCP port-based security alone, particularly by opening additional TCP ports, it could potentially expose sensitive configuration information to the Internet.

The HTMLA uses TCP port 80, which is open on most firewalls for Web traffic and sites.

HTTP and FTP are well defined by firewalls, which make these protocols more secure.

RESOLUTION

To resolve this issue, do one of the following:

Use HTMLA over SSL

Use the HTML version of the Internet Service Manager (also known as the HTML Administration or HTMLA) over SSL. This uses HTTP-based security, which will require additional configurations mentioned in the online documentation for the Windows NT Option Pack.

-OR-

Use the ISM MMC over PPTP

Use Point-to-Point Tunneling Protocol (PPTP) to tunnel through the firewall. The ISM MMC can be used on the secure PPTP connection. This will also require additional configurations.

MORE INFORMATION

The following error messages may occur when you attempt to specify TCP ports for the ISM MMC to use through a firewall:

The World Wide Web Publishing Service service is starting.
The World Wide Web Publishing Service service could not be started.
A system error has occurred.
System error 1721 has occurred.
Not enough resources are available to complete this operation.

Additional query words:

Keywords : prodNT4OP
Version : winnt:4.0
Platform : winnt
Issue type : kbprb