Err Msg: The Dependency Service Does Not Exist or Is Marked for Deletion

ID: Q240805

The information in this article applies to:
  • Microsoft Internet Information Server version 4.0

SYMPTOMS

When you install Internet Information Server (IIS) 4.0 and the Windows NT Option Pack (NTOP), the following error message may occur:

The dependency service does not exist or is marked for deletion
This error message persists when you try to manually start the services, or after you remove and reinstall of the NTOP.


CAUSE

This error message is related to missing services. For a list of the necessary Windows NT services required for IIS, please click the article number below to view the article in the Microsoft Knowledge Base:

Q164885 Default Services Required for Internet Information Server Services
In particular, the error message is related to the following two services (as listed in the Control Panel Services application):
  • NT LM Security Support Provider


  • Remote Procedure Call (RPC) Service



    • RESOLUTION

    To resolve this issue, reinstall the RPC Configuration Service from Network Properties. To do this, perform the following steps:

    1. In Control Panel, double-click the Network icon, and select the Services tab.


    2. If the RPC Configuration Service is listed, click to highlight it, choose Remove, restart the computer and proceed to step 3. If the service is missing from Network Properties, proceed to step 3


    3. Choose Add and select the RPC Configuration Service. This requires your original Windows NT installation media and restarting your computer.


    4. After you add the service and restart your computer, re-apply the appropriate Windows NT Service Pack.


    Additional query words:

    Keywords : prodNT4OP
    Version : winnt:4.0
    Platform : winnt
    Issue type : kbprb


    Last Reviewed: September 17, 1999
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