IIS 5.0 Does Not Start if Client for Microsoft Networks Is Uninstalled

• Microsoft Internet Information Services version 5.0

SYMPTOMS

After you remove the Client for Microsoft Networks, the following services will not start: the World Web Publishing Service, the FTP Publishing Service, the Simple Mail Transfer Protocol (SMTP) Service, and the Network News Transfer Protocol (NNTP) Service.

When you attempt to start these services from the Services Microsoft Management Console (MMC) snap-in, the following error message appears:

Could not start the <ServiceName> service on the Local Computer.
Error:1747 The Authentication service is unknown

The Service did not respond to the Start or Control request in a timely fashion.

CAUSE

The IIS 5.0 services rely upon the RPC (remote call procedure) Locator service. When the Client for Microsoft Networks is uninstalled, the RPC Locator Service is also uninstalled.

WORKAROUND

If Client for Microsoft Networks is no longer needed or desired, simply disable it. To do so follow these steps:

1. Right-click My Network Places and click Properties.



2. Right-click Local Area Connection and click Properties.



3. Clear the Client for Microsoft Networks check box.



4. Click OK.

Additional query words: iis

Keywords : kbiis500
Version : winnt:5.0
Platform : winnt
Issue type : kbprb