Added SMTP Service Fails after IIS 4.0 Is Installed on Non-Default Path

• Microsoft Internet Information Server version 4.0

SYMPTOMS

When you add the Microsoft SMTP service through Add/Remove Programs after you install the Windows NT Option Pack (NTOP), the SMTP service may not work immediately, if the initial NTOP installation was on a non-default path. The following error message may occur in the event log:

Event ID 7000 Source: Service Control manager. "Microsoft SMTP service. Service failed to start due to the following error: the system cannot find the file specified

CAUSE

Although the NTOP was installed to a customer selected non-default path, the SMTP service is still installed to the default location for Inetinfo (Winnt\System32\Inetsrv), which causes the problems to occur. For example, if IIS is installed in Inetsrv directory instead of the Winnt\System32\Ineterv directory , Add/Remove Programs still attempts to put the SMTP service in to the Winnt\System32\Inetsrv directory instead of the current location of Inetinfo.exe.

WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

1. Verify which folder is the current working directory for IIS by searching for Inetinfo.exe (for example: d:\inetsrv).



2. Copy the following SMTP related DLLs from the Winnt\System32\Inetsrv directory to the location where Inetinfo.exe is currently located:

   Jpudll.dll
   Mboxapi.dll
   Seo.dll
   Seos.dll
   Smtpadm.dll
   Smtpkey.dll
   Smtpread.txt
   Smtpsnap.dll
   Smtpsvc.dll




3. Run Regedit.
   
   Note: Before you modify the registry, export the current registry first as a backup.
   
   Search for the following DLLs in the registry:

   Seo.dll
   Seos.dll
   Smtpadm.dll
   Smtpsnap.dll
   Smtpsvc.dll




4. Change the default path to the current working directory for IIS (to d:\Inetsrv).



5. In the registry, change the Inetinfo.exe image path to map to the current working directory:

   [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SMTPSVC]
   ImagePath=Changed Image Path to point to the real path for Inetinfo.exe
   
   \PARAMETERS
   InstallPath=Changed Image Path to point to the real path for Inetinfo.exe
   
   [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SMTPSVC\Enum]
   0="Root\\LEGACY_SMTPSVC\\0000"
   Count=dword:00000001
   NextInstance=dword:00000001




6. Try to start the SMTP service in the Control Panel, or restart the computer.

Additional query words: IIS NTOP SMTP

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb