Cluster Administrator May Stop Responding After Creating a New IIS Server Instance

ID: Q247763

The information in this article applies to:

Microsoft Internet Information Server version 4.0

SYMPTOMS

Microsoft Cluster Administrator may stop responding when adding a new Microsoft Internet Information Server (IIS) Instance after Windows NT 4.0 Service Pack 4 has been applied to the cluster nodes.

CAUSE

The Cluster Administrator stops responding (Clusadmin.exe) because of a Second Chance (non-recoverable) Access Violation in the Cluster Resource Monitor (Resrcmon.exe). The Access Violation in Resrcmon.exe causes Remote Procedure Call (RPC) failures in Clusadmin.exe while trying to execute code in Resrcmon.exe. The RPC failures causes Clusadmin.exe to stop responding as Clusadmin.exe continually tries to execute code in the failing Resrcmon.exe.

The Second Chance Access Violation occurs when the IIS 4.0 resource monitor extension (Clusiis4.dll) attempts to build the meta data path to the new site on the node so that all the property changes can be remotely transferred to nodes in the cluster per the Windows NT Service Pack 4. This design change is described in the following Knowledge Base article:

Q224293 IIS Cluster Admin. Extension Cannot Remotely Administer IIS in a Cluster

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date        Time    Version      Size    File name     Platform
   ---------------------------------------------------------------
   12/03/1999  04:57p  4.2.734.1    33,872  clusiis4.dll  i386
   12/03/1999  04:53p  4.2.734.1    53,520  clusiis4.dll  alpha

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server 4.0.

MORE INFORMATION

Additional query words:

Keywords : kbiis400bug
Version : winnt:4.0
Platform : winnt
Issue type : kbbug