BUG: MSMQ Service Fails to Start Automatically on Restart

• Microsoft Message Queue Server version 1.0

SYMPTOMS

The Microsoft Message Queue server (MSMQ) will fail to start automatically after a restart. Additionally, the following two entries may be placed in the system Event Log by the Service Control Manager:

Timeout (120000 milliseconds) waiting for the service to connect.

- and -

The Microsoft Message Queue Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

RESOLUTION

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

Adding "ProtectedStorage" to the DependsOnService entry in the MSMQ Registry entry resolves this problem. The following steps illustrate how to make the necessary change:

1. On the taskbar, select Start, and then click Run.



2. Type REGEDT32 and click OK to open the Registry Editor.



3. Using the Registry Editor, navigate to the following key:
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSMQ



4. Double-click the DependsOnService entry. This will open the Multi-String Editor. Add "ProtectedStorage" to the DependsOnService value. When you are done, the entry should look like the following:
   
   DependOnService REG_MULTI_SZ: MQAC LanmanServer NtLmSsp ProtectedStorage RPCSS MSDTC



5. Restart the computer. The MSMQ Service will now start automatically on restart.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article.

REFERENCES

Please see the MQMQ Admin Guide for more information.

Additional query words:

Keywords : kbMSMQ100bug kbGrpPlatform kbDSupport
Version : winnt:1.0
Platform : winnt
Issue type : kbbug