Setup Computer Wizard Does Not Display Complete User List

ID: Q179010

The information in this article applies to:

Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

The Setup Computer Wizard that is included with the BackOffice Small Business Server does not display all of the configured user accounts.

CAUSE

The Users Shared Folders folder has been moved or deleted. This folder must not be moved. The software is hardcoded and if this folder is missing from its properly installed location, the User List for the Setup Computer Wizard will be empty.

The Setup Computer Wizard performs the following checks on every user account to make sure the account is valid for proper client connectivity:

A folder with the same name as the account name must exist in the following directory:
```
%systemdrive%\Users Shared Folders 
```

The account must be set up to use a logon script.

The user account must be assigned a Full Name

If any of these checks fail, the Setup Computer Wizard excludes the affected user account from the displayed list of users.

RESOLUTION

If the Users Shared Folders folder was moved it must be placed back on the system partition. If it was deleted, it must be recreated on the system partition and all users must have a folder under the Users Shared Folders folder.

To resolve this symptom, use the following steps:

Create a folder in %systemdrive%\Users Shared Folders with the same name as the affected user account.

NOTE: For full Small Business Server client functionality, the folder should be shared with the same name as the user account and the NTFS file permissions should be set so that the owning user account has Full Control. These steps are not necessary for the Setup Computer Wizard to function.

Modify the user account so that it uses a logon script. This can be done from the Small Business Server Console by selecting Manage Users from the Tasks tab. Select the user you want to modify and click "Review or Change User Information." Do not change any of the user information; leave the defaults and allow the account to be modified.

The wizard will check the account profile and add the necessary logon script information. This step can also be accomplished manually by using User Manager for Domains.

The Setup Computer Wizard should now display the missing user.

NOTE: If user accounts are created using the Small Business Server Console, usually no additional work is necessary to get the Setup Computer Wizard to function properly. The additional steps are only required when the user account is created manually through User Manager, the user's home directory is removed from the \Users Shared Folders folder, or the process for creating a new user in the Console returned an error and the shared folder was not created for the user.

Additional query words: Smallbiz systempartition

Keywords : SBS NTSrv
Version : winnt:4.0
Platform : winnt
Issue type : kbprb