Err MSG: The Client Add Pack Disk May Be Damaged...

• Microsoft BackOffice Small Business Server versions 4.0, 4.5

SYMPTOMS

You may receive the following error message when you click Add Licenses from the Small Business Server console or run Setup.exe from the Microsoft Small Business Server Client License Add Pack disk:

   The Client Add Pack Disk may be damaged or may not be the original
   Client Add Pack Disk. You must use the disk provided with your
   Microsoft Small Business Server Client Add Pack. Please contact
   Microsoft Technical Support Services. 

CAUSE

This error occurs if the Small Business Server Client License Add Pack disk is damaged or write-protected.

RESOLUTION

To resolve this problem, remove the write-protection or verify the disk is not damaged. The size of a valid DMF-formatted Client Add Pack disk is 1,716,224 bytes. The size of a valid non-DMF formatted disk is 1,457,664 bytes.

Additional query words: smallbiz

Keywords : SBS NTSrv
Version : winnt:4.0,4.5
Platform : winnt
Issue type : kbprb