Limited Choices on the Routing Tab in Fax Server Properties

• Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

When you try to select a profile name on the Routing tab in Fax Server Properties, only <Default Profile> and Administrator are available. Note that you may not have a <Default Profile> listing on the Routing tab.

CAUSE

The Microsoft Fax Service starts with the administrator account. Only mail profiles created with the administrator account will be available in the Fax Server Control Panel utility.

RESOLUTION

To resolve this issue, add another profile name. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and double-click Mail.



2. Click Show Profiles, click Add, click Microsoft Exchange Server, and click Next.



3. Name the profile, and click Next.



4. Type the Microsoft Exchange Server and Mailbox names, click Next, and follow the instructions on the screen to finish the Microsoft Exchange Setup wizard.



5. Click Close.



6. In Control Panel, double-click Fax Server, and click the Receive tab.



7. Click Send To Local Inbox to select it, and click the appropriate Profile Name.



8. Click OK.



9. Quit and restart the Microsoft Fax Service service.

Additional query words:

Keywords : kbui SBS
Version : winnt:4.0
Platform : winnt
Issue type : kbprb