Troubleshooting SBS Faxing Issues
ID: Q184822
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The information in this article applies to:
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Microsoft BackOffice Small Business Server versions 4.0, 4.0a
SUMMARY
This article provides a list of trouble-shooting steps for faxing issues on
the server and client in a Small Business Server (SBS) environment.
MORE INFORMATION
Use the following checklist to verify that the computer running SBS has
been configured properly.
- Are the system and modem on the Hardware Compatibility List (HCL)? Check
the following Web site for more information:
http://www.microsoft.com/SMALLBUSINESSSERVER/deployadmin/Recommended.htm
This is a supplemental list of modems. If you only have one modem and
need to send and receive faxes as well as use incoming and outgoing RAS,
then you must use a modem on this SBS modem list. This is because these
modems support "Adaptive Answer" capabilities. Adaptive Answer means
that a modem can differentiate between an incoming RAS call and an
incoming fax call.
If you have multiple modems designated for RAS and fax use, then you can
use any modem that is listed on the Windows NT HCL (or any other modem
as long as it can be automatically detected during setup).
At least one Class 1 modem must be installed during the SBS setup. The
modem must not be a data-only modem or error messages may occur.
- If you are uncertain if the modem is a Class 1 modem, use the following
steps to determine the Classes the modem supports using HyperTerminal.
a. Click the Start button, point to Program, point to Accessories, point
to HyperTerminal, and then click HyperTerminal.
b. In the New Connection window, type any name and then click OK. Select
the modem with the COM port you wish to test, then click Cancel.
c. Type ATZ, and then press Enter. This command will reset the modem,
and is necessary in order for you to see the commands you are typing
with some modems.
d. Type AT+FCLASS=?, and then press Enter.
If the reply includes a 1, then your modem is a Class 1 modem.
- If the modem is external, make sure it is connected properly and turned
on. Try turning the modem off and on again and retry sending the fax.
You can also check the status in the Fax Server application in Control
Panel by clicking the Status tab.
- Verify the permissions by performing the following steps:
- Click the Start button, point to Settings, and then click Printers.
- Right-click the Fax, click Properties, and then click the Security
tab.
- Click Permissions and verify that the user attempting to fax has
at least Print permissions.
- In Windows NT Explorer, verify that Everyone has at least Change
permissions on the following folders:
%SystemRoot%\Faxreceive
%SystemRoot%\FaxStore
In Control Panel, check the following settings:
- Double-click Services. Make sure the Microsoft Fax and Telephony
Services are started. Also, check the startup account for the Fax
Service by performing the following steps:
a. Select the Microsoft Fax Service, and then click Startup.
b. Verify that the account this service is using is an administrator
account.
NOTE: If the password for this account has recently been changed, it
must also be changed here.
- Double-click Telephony. Make sure the TAPI and Unimodem drivers are
installed on the Telephony Drivers tab.
- Double-click Modems. Make sure the modem is attached to the correct COM
port. Verify the Properties of the device and make sure the settings are
correct for the modem type.
- Double-click Fax Server. Verify the following:
- If this is an outgoing fax server, click the Send tab:
- Is a Fax Printer listed? Try creating another fax printer and
testing it.
NOTE: The file Fwsrvdlg.ini contains the printer name listed here.
- Is a Device Name (modem) selected?
- If this is an incoming fax server, click the Receive tab:
- Is a Device Name (modem) selected?
- If the inbound device is configured to send incoming faxes to a
printer, make sure the printer is online and can successfully print
a test page.
- If the inbound device is configured to send incoming faxes to a
folder, check the NTFS permissions on the folder in Windows NT
Explorer.
- If the inbound device is configured to send incoming faxes to the
local inbox, make sure the Profile Name selected is the currently
logged on user and the user has administrator rights. This user must
also be the user who started the Fax Service in Step 4.b. above.
- Click the Logging tab. Change the appropriate event(s) to Maximum
logging level. Retry the fax job, then check the event log for any
fax-related events.
Microsoft Fax Server 1.0 Clients
Use the following checklist to verify that the client is properly
configured.
- Test multiple clients. Does only one client fail? If so, check the
appropriate permissions of the Fax Printer on the server. Log on to that
client computer as another user and test the fax to see if the problem
is user or operating system specific.
- Manually reinstall the Fax client by running the appropriate setup
command below:
Windows 95:
\\<Server name>\Clients\Ms\Fax\Win95\Setup.exe
Windows NT:
\\<Server name>\Clients\Ms\Fax\I386\Faxsetup.exe
\\<Server name>\Clients\Ms\Fax\Alpha\Faxsetup.exe
This will rerun the Microsoft Fax Server 1.0 Client setup program.
For a complete list of files installed with the setup program, see the
section at the bottom of this article.
- If manually reinstalling the fax client did not resolve the issue, you
may need to remove the fax client first, then reinstall it. To uninstall
the fax client, open Control Panel, double-click Add/Remove Programs,
select Microsoft Fax Server Client (or Microsoft Fax Service in Windows
NT) and click Add/Remove.
NOTE: removing the Microsoft Fax Service on a Microsoft Small Business
Server will remove both the Fax Client and the Fax Server.
This will remove the fax client components as well as the Wang Imaging
application for viewing fax images. It will not, however, remove any
shared components or .dll files. After uninstalling the fax client,
repeat step 2 in the Microsoft Fax Server 1.0 Clients section above to
manually install the fax client.
In Control Panel, check the following settings:
- Double-click the Mail and Fax icon. On the Services tab, verify that
Fax Mail Transport is installed. If you are using Microsoft Outlook,
Microsoft Exchange Server should also be present. If you wish to use fax
addresses from the Address Book, install the Fax Address Book as well.
- Check to see if the Fax Client and Mail and Fax icons were installed. If
not, the client setup was not successful.
List of Files Installed
The following files are copied over to the computer running Windows 95
during the Fax client installation:
C:\Windows\Faxinst.txt
C:\Windows\Fwsrvdlg.ini
C:\Windows\Teleph2.ini
C:\Windows\Twain.dll
C:\Windows\Twain_32.dll
C:\Windows\Twunk_16.exe
C:\Windows\Twunk_32.exe
C:\Windows\Wangimg.exe
C:\Windows\Help\Fax4.cnt
C:\Windows\Help\Fax4.hlp
C:\Windows\Help\Fax40.hlp
C:\Windows\Help\Wangimg.cnt
C:\Windows\Help\Wangimg.hlp
C:\Windows\Help\Wangocx.cnt
C:\Windows\Help\Wangocx.hlp
C:\Windows\Help\Wangocxd.cnt
C:\Windows\Help\Wangocxd.hlp
C:\Windows\Help\Wangshl.cnt
C:\Windows\Help\Wangshl.hlp
C:\Windows\Help\Windows.cnt
C:\Windows\Inf\Awfax.inf
C:\Windows\Inf\Imagevue.inf
C:\Windows\Inf\Wlayout.inf
C:\Windows\Msapps\fax\Deisl1.isu
C:\Windows\Msapps\fax\Faxunins.exe
C:\Windows\Msapps\FAX\Fwsrvdlg.exe
C:\Windows\Spool\Fax\Coverpg\Confdent.cov
C:\Windows\Spool\Fax\Coverpg\Fyi.cov
C:\Windows\Spool\Fax\Coverpg\Generic.cov
C:\Windows\Spool\Fax\Coverpg\Urgent.cov
C:\Windows\Start menu\Programs\Accessories\Imaging.lnk
C:\Windows\Start menu\Programs\Microsoft fax server client
\Fax client Help.lnk
C:\Windows\Start menu\Programs\Microsoft fax server client
\Fax send Utility.lnk
C:\Windows\Start menu\Programs\Microsoft fax server client
\Fax Viewer.lnk
C:\Windows\START menu\Programs\Microsoft fax server client
\Uninstall fax Client.lnk
C:\Windows\System\Awcodc32.dll
C:\Windows\System\Awdcxc32.dll
C:\Windows\System\Awdenc32.dll
C:\Windows\System\Awkrnl32.dll
C:\Windows\System\Awresx32.dll
C:\Windows\System\Awview32.dll
C:\Windows\System\Basenote.cov
C:\Windows\System\Ctl3d.dll
C:\Windows\System\Ctl3d32.dll
C:\Windows\System\Faxab32.dll
C:\Windows\System\Faxclien.cpl
C:\Windows\System\Faxxp32.dll
C:\Windows\System\Fwcmcdll.dll
C:\Windows\System\Fwmfx.dll
C:\Windows\System\Fwprov.dll
C:\Windows\System\Fwserver.drv
C:\Windows\System\Iconlib.dll
C:\Windows\System\Imgadmin.ocx
C:\Windows\System\Imgedit.ocx
C:\Windows\System\Imgscan.ocx
C:\Windows\System\Imgthumb.ocx
C:\Windows\System\Jobct16.dll
C:\Windows\System\Jobct32.dll
C:\Windows\System\Jpeg1x32.dll
C:\Windows\System\Jpeg2x32.dll
C:\Windows\System\Mfc40.dll
C:\Windows\System\Mfco40.dll
C:\Windows\System\Msvcrt40.dll
C:\Windows\System\Oiadm400.dll
C:\Windows\System\Oicom400.dll
C:\Windows\System\Oidis400.dll
C:\Windows\System\Oifil400.dll
C:\Windows\System\Oigfs400.dll
C:\Windows\System\Oiprt400.dll
C:\Windows\System\Oislb400.dll
C:\Windows\System\Oissq400.dll
C:\Windows\System\Oitwa400.dll
C:\Windows\System\Oiui400.dll
C:\Windows\System\Olepro32.dll
C:\Windows\System\Unidrv.dll
C:\Windows\System\Unidrv.hlp
C:\Windows\System\Wangcmn.dll
C:\Windows\System\Wangshl.dll
C:\Windows\System\Winnls.dll
C:\Windows\System\Xfilexr.dll
C:\Windows\Temp\_istmp1.dir\_isres.dll
C:\Windows\Temp\_istmp1.dir\_isuser.dll
C:\Windows\Temp\_istmp0.dir\_setup.lib (or \Temp\_istmp1.dir)
C:\Windows\Temp\_istmp1.dir\License.txt
C:\Windows\Wangsamp\Gotodlg.frm
C:\Windows\Wangsamp\Imgsamp.frm
C:\Windows\Wangsamp\Imgsampl.vbp
Additional query words:
sbsfaqtop smallbiz faqtop
Keywords : kbtshoot SBS sbsfaqtop
Version : winnt:4.0,4.0a
Platform : winnt
Issue type : kbinfo
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