Small Business Server Detects Standard Modem

ID: Q185452

The information in this article applies to:

Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

When you install Microsoft Small Business Server (SBS), SBS may detect your modem as a standard modem instead of the actual name brand or model.

CAUSE

This behavior happens because Small Business Server and Windows NT do not have all the modem drivers for all the modems on the market today.

RESOLUTION

To work around this behavior:

When the SBS Setup stops and indicates it found a standard modem, do one of the following:

If your modem is listed, select it from the list.

-or-

If your modem is not listed, you can use a supplied modem driver. Insert the driver disk into your floppy disk drive and select Have Disk. After the drive is installed, your modem brand and model should be listed.

NOTE: The modem driver should be added from a floppy disk, not from a compact disk, to prevent the interruption of the installation process. For more information, please refer to the following article in the Microsoft Knowledge Base:

Q196441 Small Business Server Setup Stops Responding During DHCP Setup

Additional query words: smallbiz

Keywords : kbbug4.00 SBS
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb