Computers Disappear from Manage Computer Wizard in Small Business Server

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a, 4.5

SYMPTOMS

Computers will either disappear or not show up at all from the Manage Computer Wizard in the Small Business Server (SBS) console.

CAUSE

This problem will happen if the protocol binding order for TCP/IP and the WINS client has the RAS WAN adapter bound before the network interface card (NIC). When the RAS WAN adapter is bound first, browse broadcasts are sent to the RAS WAN Adapter instead of the NIC. When the browse service does not get any response from the RAS WAN adapter, it believes there are no workstations on the network. This, in turn, causes computers to disappear from the "Computer Window" in the Manage Computers Wizard.

RESOLUTION

To work around this problem:

1. In Control Panel, double-click Network.



2. Click the Bindings tab.



3. In the Show Bindings For drop-down box, click All Protocols. There should be a TCP/IP Protocol and WINS Client (TCP/IP).



4. Click the plus sign (+) to expand these settings.



5. For both settings, make sure the network interface card is at the top of the list.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: smallbiz

Keywords : kbbug4.00
Version : winnt:4.0,4.0a,4.5
Platform : winnt
Issue type : kbprb